COURSE CURRICULUM
With the necessity for an organization to stay current, IT service management is a key strategic capability. ITIL, the most adopted guidance in the world within IT Service management (ITSM), has also evolved. ITIL 4 is a best practice framework for IT service management (ITSM). We don’t “do” or “implement” ITIL as an objective. There is no “one-size-fits-all” way of working so look to ITIL as a toolbox. ITIL 4 is designed to collaborate with many frameworks and methods in the IT industry, such as Lean, DevOps, Agile and many more.
ITIL 4 provides the guidance organizations need to address new service management challenges and utilize the potential of modern technology. ITIL 4 Foundation provides the fundamentals to embed ITIL into your day-to-day work practices.
The course will help you to understand:
• How modern IT and digital service organizations operate
• How value streams increase speed and efficiency
• How cultural or behavioural principles guide work that benefits the wider organization
• How to use commonly-used service management terms and concepts
Target Audience
• IT Support Staff
• IT Consultants
• Business Managers
• Business Process Owners
• IT Developers
• System Integrators
• Anyone works in a DevOps Team
Course Outline
• Course Introduction
• Service Management: Key Concepts
• The Guiding Principles
• The Four Dimensions of Service Management
• The ITIL Service Value System
• Continual Improvement
• The ITIL Practices
Nitin Kuhad, ITIL, PMP, MCP, CBAP, Scrum
Project & Service Management Consultant & ITIL Certified Trainer - PeopleCert
OVERALL SUMMARY
More than 12 years of rich experience in delivering trainings on Project, Service and Quality Management across the globe covering all the Project Management approaches which are Waterfall, Predictive or Hybrid approach. Travelled more than 18 countries delivering trainings to Corporates on PMP, ITIL, Lean Six Sigma, PRINCE2, Agile, Scrum, Microsoft Project, COBIT, CRISC, ECBA, CCBA and CBAP. Delivered workshops on behalf of Microsoft to their customers for Microsoft Project and Project Server.
Conducted multiple thousand certification based & customized workshops globally leveraging multiple IT Best Practice frameworks for Top Management, Middle Management & Practitioners for Customers like Accenture, IBM, Capgemini, Infosys, NIIT Technologies, Orange, Knowledge One (Brunei), Microsoft, The Hub Phoenix–(Mauritius), TMF Labuan (Malaysia), BDBO – Indian Ocean (Mauritius), Qatar National Bank (QNB), EUPOL (Afghanistan), Kronos (Orlando), SoftwareONE, Airtel, IITC Oman, Global Knowledge, Yamaha, MOD (Oman), Royal Palace Oman, Knowledge Woods, Emirates Group(UAE), Prime Bank(Bangladesh), United Nations etc.
TECHNICAL KNOWLEDGE
PMI and Axelos certified Instructor for PMP, PRINCE2 and ITIL (Foundation, MPT, CDS, DPI, DSV, HVIT), ITIL v3 Expert (All Modules), MICROSFT Project Professional and Server Certified, COBIT Certified, Lean Six Sigma Green/Yellow Belt Certified, Scrum Master and CRISC certified by ISACA.
|
Date September 16 - 17, 2022
|
Time 09:30 AM - 05:30 PM |
|
Duration 2 Days
|
Reg. Before September 15, 2022 |
|
Vanue To Be Confirmed
|
|