“Good manners will open doors that the best education cannot.”
Business etiquette is important because it creates a professional, mutually respectful atmosphere and improves communication, which helps an office serve as a productive place. People feel better about their jobs when they feel respected and that translates into conversion to new customer, better customer relationships and ultimately generate revenue for the company.
At the end of this comprehensive lesson, you should be able to:
- Define Business etiquettes.
- How to improve Business etiquettes.
- How do you treat clients or customers?
- How do you conduct your business meeting?
- How do you response your client’s phone calls, emails and others?
- How do you treat your coworkers and supervisor?
- How do you conduct yourself in your cubicle or office?
- What kind of email messages do you send?
- Do you follow a dress code?
- How do you conduct yourself in the break room?
- How do you conduct yourself during business-sponsored social events?
"Courteous treatment will make a customer a walking advertisement."
Methodology
Power point presentation, group exercise, interactive lecture, discussion & practical session, roll playing, video show and analysis. Q & A session.
Contents of Training
Part A
- What is corporate etiquettes?
- Types of etiquettes
- Social Etiquette
- Corporate Etiquette
- Telephone Etiquettes to Improve Communication
- Business meeting Etiquette
- Washroom Etiquette
- Clothing Etiquette / Dress Code:
Male Employees
Female Employees - Interacting with Co-Workers
- Telephone Etiquette
- Eating Etiquette
Part B
- Roll Playing and Group Discussion and Games
Part C
- Help your colleagues in whatever way you can.
- Be polite to your fellow workers.
- Too much of friendship at the workplace is bad
- Never overreact.
- Respect your fellow workers
- Be cordial to all
- Avoid taking sides at the workplace
- Avoid being rude to anyone
- Win them over through your timeliness
M Ekhtier Ahmed Evan
Sales Management Consultant
Ekhtier Ahmed Evan has distinctive, solid and high volume revenue driven experience in leading Multinational and National companies for more than 2 decades. He served world’s No. 1 brand Apple (Head of Sales - iPhone and iPad to Bangladesh’s exclusive distributor) as well as world’s second largest bank HSBC. He also served one of the leading telecom operator Robi Axiata Ltd., A China based e-commerce company and UNEAS of UNDP. He has leaded a prominent handset brand Lenovo as General Manager and Head of Business as well as held senior management positions in other companies for more than one and half decades. Mr. Evan also served as Head of Project of a prominent footwear brand in Bangladesh and set up robust distribution and retail sales channel network with 3000 retails shops and 30 distributors in rural and deep rural areas in Bangladesh. Currently, Mr. Evan serving Dongjin Group (dongjin-battery.com) as Assistant Director, Marketing.
He has completed MBA from University of Dhaka major in Marketing and also done a Digital Marketing course from BITM (BASIS Institute of Technology and-Management) also completed a short course on Introduction to Digital Journalism organized by REUTERS under Meta Journalism Project. Mr. Evan has also served American International University of Bangladesh (AIUB) as guest lecturer on ‘Strategic Sales & Marketing on Real Life Approach’
Mr. Evan has successfully conducted more than 800 training sessions on Sales & Marketing, Soft skill development and career guide etc. which covered around 8,500 hours and 9,000 participants of MNCs and prominent local companies. These trainings covered both online and offline.
Mr. Evan has versatile experience and exposure on 360 degree sales & marketing arena. e.g. Corporate Sales, National Distribution and Retail Business, B2B sales, Key Account Management, Sales Operations, ERP Mapping, D2D Sales, Institutional Sales, Telesales, Modern Trade, e-commerce business and digital marketing.
Mr. Evan is Foreign Affair Secretary to Dhaka University MBA Association (DUMA). He was Joint Treasurer of Dhaka Dhanmondi Lions Club and the Founder and President of ‘World Leaders Forum-WLF’ a business leaders’ platform.
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Date February 22, 2020
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Time 09:30 am - 05:30 pm |
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Duration 1 Day
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Reg. Before February 18, 2020 |
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Vanue NRB Jobs Training Center
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